Overview

A not for profit aged care provider operating many retirement villages across New South Wales needed a better way to manage visitors and resident maintenance requests. Using our custom software development services, we delivered a touchscreen kiosk system, installed in each village, that lets visitors sign in and out and lets residents raise service requests in their preferred language. Requests flow straight into the organisation’s facilities management platform.

The Business Problem

Reception staff were spending a large part of their day on paper visitor logs, phone calls and handwritten maintenance requests. These requests then had to be keyed manually into the facilities system, which introduced delays and errors. Many residents are elderly and some have limited English, so any new system had to be extremely easy to use.

• Manual visitor registersManual visitor registers that were hard to audit.
• Paper service requestsService requests captured on paper and retyped by staff.
• Language barriersLanguage barriers for residents from diverse backgrounds.
• No feedback channelNo simple channel for residents to give feedback.

Key Features

• Visitor check in and check out at each village
• Resident service and maintenance request submission
• Senior friendly interface with large touch targets
• Multilingual support in English, Arabic, Mandarin and Vietnamese
• Built in resident feedback and suggestion channel
• Automatic request routing to ARCHIBUS
• Central admin portal for village and network managers

Who This Solution Suits

This approach suits aged care providers, retirement village operators, disability accommodation providers and community housing organisations that manage multiple sites and want to digitise visitor and maintenance processes.