Cloud Native Software Development
All-In-House
Team
Team
Business
Analysts
Analysts
Rapid MVP Development
Enterprise Level Technology Stack
Software Support & Maintenance Services
That Protect Your Technology Investment
Microknot provides expert software maintenance services to keep business applications secure, reliable and performing at their best over the long term. We proactively monitor ongoing performance, resolve bugs and technical issues, apply security updates and manage system upgrades as your technology evolves. Our team also supports legacy software, helping extend the life of critical applications while addressing compatibility and performance challenges. As business requirements change, we enhance and optimise your software to keep it aligned with operational needs. With proactive maintenance and responsive technical support, Microknot helps businesses maintain long-term software reliability, minimise disruptions and protect the value of their technology investment.
Our Clients
We work with a variety of businesses from all different industries, fostering
long term relationships and instilling trust and reliability.
Software Maintenance Services
That Keep Your Systems Running Smoothly
1. Application Monitoring & Performance Management
With proactive monitoring, Microknot identifies performance bottlenecks, system errors, and unusual activity early to keep applications responsive, stable, and reliable.
2. Bug Fixes & Issue Resolution
We quickly diagnose and resolve software bugs, functional issues, and unexpected errors to minimise disruptions and maintain smooth day-to-day business operations.
3. Security Updates & Vulnerability Management
Our security maintenance services address vulnerabilities, apply timely patches, and strengthen application security to help protect your software against evolving cyber threats.
4. Software Upgrades & Enhancements
We keep your applications current with technology upgrades, feature enhancements, and compatibility improvements that support changing business requirements and user expectations.
5. Legacy Software Maintenance
Microknot maintains and modernises legacy applications by resolving technical issues, improving performance, and extending system usability without disrupting critical business operations.
6. API & Third-Party Integration Support
With ongoing integration support, we maintain APIs and third-party connections to ensure reliable data exchange, compatibility, and uninterrupted communication between connected business systems.
7. Database Maintenance & Optimisation
Our database maintenance services improve query performance, data reliability, and system efficiency through regular optimisation, monitoring, backups, and structured database management.
8. Technical Support & Troubleshooting
We provide responsive technical support to investigate software issues, resolve operational problems, and help your team maintain reliable applications with minimal downtime.
20+
Years Industry
Experience
40+
In House Experts
5.0
Star Rating
100%
Australian Owned and
Operated
Software Challenges We Help
Businesses Overcome
Business Challenges We Face
How We Help
Unexpected Software Downtime
We quickly identify and resolve technical issues to minimise disruption and keep your critical business operations running smoothly.
Recurring Bugs & Performance Issues
Our team identifies root causes and implements targeted fixes to improve application stability, responsiveness, and long-term performance.
Outdated Software & Technology
We modernise ageing applications with practical upgrades while preserving essential functionality and supporting continued business operations.
Changing Business Requirements
Our maintenance team continuously adapts your software to evolving processes, user expectations, integrations, and changing business requirements.
Case Studies
We love showcasing the work we’ve done for businesses that trust and rely on us. Check out our case studies below.
Your Partner for Reliable Software
After Deployment
1. Proactive Rather Than Reactive Support
With proactive monitoring and maintenance, we identify potential issues early, reducing unexpected downtime and keeping your critical software running reliably.
2. Business-Aware Technical Expertise
As a leading software maintenance company, Microknot combines technical expertise with business understanding to deliver support aligned with your operational priorities.
3. Faster Issue Identification & Resolution
We quickly investigate software issues, identify their root causes, and implement effective fixes to minimise disruption and restore normal operations faster.
4. Support Across Modern & Legacy Systems
Our experienced team supports modern applications and legacy software environments, helping businesses maintain stability, compatibility, and performance across their technology landscape.
5. Continuous Performance Improvement
With ongoing monitoring and optimisation, we identify opportunities to improve application speed, reliability, scalability, and overall performance as your business evolves.
6. Long-Term Technical Partnership
Microknot provides dependable long-term software support, helping you maintain, enhance, and adapt your applications while ensuring they continue delivering business value over time.
How We Keep Your
Software Reliable Over Time
Software Health Assessment
We assess your software’s architecture, performance, dependencies, and overall health to identify risks and opportunities for ongoing improvement.
Issue Identification & Prioritisation
Our team monitors applications, identifies issues, and prioritises them based on business impact, urgency, security risks, and operational importance.
Root Cause Analysis
We investigate recurring errors and performance problems to determine their underlying causes, helping prevent the same issues from affecting your software again.
Fixes, Updates & Enhancements
Our developers implement reliable fixes, security updates, technology upgrades, and functional enhancements while maintaining software stability and business continuity.
Performance & Security Monitoring
We continuously monitor application performance and security to detect potential vulnerabilities, bottlenecks, and operational issues before they significantly impact your business.
Continuous Improvement & Reporting
Our ongoing reviews and reporting provide clear insights into software health, completed improvements, emerging risks, and opportunities for future optimisation.
What Our Customers Say
Shashi Singh
I wish I could give you more than 5 Star for the work you have delivered for me Microknot Team. Your work is fantastic and the professionalism is top notch.
I was so amazed how, after just one workshop, Priya, Jag, Shaun and Rocco converted my layman idea in to a nice piece of work in developing a wonderful platform for me. Microknot has definitely delivered work as promised without any Compromise to the creativity and beautiful page designs. All thanks to their team’s creative abilities under Priya’s guidance. I am looking to a long term association to keep getting my work done!!
Steven Jenke
I have been working with Microknot for the past year, and found the team to provide fantastic support in leading various projects from idealisation, scoping, design implementation to review.
The team pride themselves on providing an agile work method resulting in cost effective solutions first time!
If you are looking for a development agency that will work with your requirements every step of the way, I highly recommend Jag and the team
Dave Philips
We have enjoyed working with Jag, Shaun, and several of Microknot’s developers over the past 18 months.
The Microknot team has allowed us to accelerate the time to market for our platform, translating to money in the bank and added scale to our internal development team without the risks, time delays, and costs associated with hiring new staff. Microknot’s professionalism in managing our project has also lifted the game for our internal team. Not only have they delivered a great product outcome, but we’ve also learned a lot about different technologies and effective s/ware PM methodology in the process.
The Microknot team have been responsive, easy to work with, delivered every sprint on time, and significantly contributed to guiding our application in the right direction.
Our Team
The right team brings together the expertise needed to turn ideas into successful software. Our team combines technical knowledge and creative thinking, backed by 20+ years of industry experience. This combination helps us deliver practical, high-quality solutions and makes us a technical partner you can trust.
Jag
Kandasamy
Director of Software & Data
Priya
Songappan
Founder / Creative Director
Subanki
Chandrasekaran
Technical Business Analyst
Shaun
Cooper
Technical Project Manager
The Business Value of
Ongoing Software Maintenance
Ongoing software maintenance helps businesses keep applications reliable, secure, and adaptable while reducing avoidable technology issues and supporting long-term operational efficiency.
Reduce Business Disruption
Proactive monitoring and timely issue resolution help minimise downtime, prevent recurring problems, and keep essential business operations running consistently.
Improve Software Performance
Regular maintenance addresses performance bottlenecks, optimises applications, and helps software remain responsive and stable as usage and business demands increase.
Strengthen Security
Continuous security updates, vulnerability management, and technical reviews help protect applications and business data from emerging security risks.
Extend Software Lifespan
Ongoing enhancements, compatibility updates, and modernisation help extend application usability, allowing businesses to maximise the value of existing software investments.
Our Technologies
We use enterprise grade technology to bring our projects into functional reality, staying
at the forefront of modern software development through innovation and understanding.
HTML
Javascript
Microsoft .Net
Csharp
CSS
Angular
Docker
Android
IOS
Azure
Power BI
Azure Data Lake
SQL Server
Figma
Not sure where to start? Fill out the form below and let’s build something amazing together.
Questions? We’re Here To Help
Want to learn more about how we work and how we’ll achieve your business objectives?
What does software maintenance and support include?
Software maintenance typically covers application monitoring, bug fixes, performance optimisation, security updates, upgrades, integration support, troubleshooting, and enhancements that keep business software dependable.
Why does business software need ongoing maintenance?
Business software operates within changing technology environments. Regular maintenance addresses emerging security risks, compatibility issues, performance degradation, and evolving business requirements before they become costly disruptions.
Can you maintain software developed by another company?
Absolutely. Microknot can assess and maintain applications developed by other providers, working with the existing codebase, architecture, integrations, and documentation to establish a reliable support framework.
Do you provide support for legacy software applications?
Absolutely. Our team can support legacy applications by resolving existing issues, maintaining dependencies, improving reliability, and identifying practical upgrade opportunities without unnecessarily replacing critical business functionality.
How quickly can you resolve software issues and bugs?
Resolution time depends on the issue’s severity, complexity, and business impact. Critical problems are prioritised first, while standard bugs and enhancement requests are scheduled according to their technical requirements.
How much do software maintenance services cost?
Software maintenance costs vary according to application complexity, technology stack, support requirements, integrations, user volume, and service coverage. Microknot can recommend a maintenance model based on your software environment and operational priorities.
Can you modernise software while continuing to support the existing system?
Yes. We can maintain the current application while progressively modernising selected components, allowing businesses to reduce technical debt, introduce newer technologies, and transition without unnecessarily interrupting day-to-day operations.
Do your software support services include security updates?
Security support can include vulnerability assessments, dependency updates, security patches, access reviews, and remediation of identified risks. Our approach helps keep applications protected as security threats and technology environments continue to evolve.
