Cloud Native Software Development
All-In-House
Team
Team
Business
Analysts
Analysts
Rapid MVP Development
Enterprise Level Technology Stack
From Manual Processes to
Intelligent Business Automation
Microknot is a Sydney-based AI automation agency that enables businesses to transform their manual processes into intelligent automation. As businesses grow and scale, their operations become more complex, and traditional ways of working lead to delays, inconsistencies, and increased overheads. Our AI automation services deliver innovative solutions that utilise AI agents, workflow automation, machine learning, system integration, and related technologies to automate business processes and drive productivity improvements for businesses in Australia.
Our Clients
We work with a variety of businesses from all different industries, fostering
long term relationships and instilling trust and reliability.
AI Automation Services
Built for Modern Businesses
1. AI Workflow Automation
We design intelligent workflow automation that links your company systems, organises tasks, approvals and notifications. The result is less manual effort, greater efficiency and smoother day-to-day operations.
2. AI-Powered Process Automation
Microknot automates business processes with AI, machine learning and robotic process automation (RPA) to remove repetitive jobs and streamline operations. This reduces manual effort, minimises errors and improves productivity across your business.
3. Custom AI Agent Development
We develop custom AI agents to handle customer service, knowledge base searches, business operations, decision support and process automation using large language models.
4. AI Chatbots & Virtual Assistants
We design AI chatbots and virtual assistants that interact with clients, answer questions, organise meetings, qualify leads and provide intelligent assistance. Our products enhance the customer experience by lowering response time and support workload.
5. Document & Data Automation
We automate the extraction, validation, classification and processing of data from invoices, contracts, forms, and other business papers. Our solutions cut down on human data input, boost accuracy, and accelerate document-driven procedures.
6. CRM & Business System Automation
We automate CRM platforms and business systems by linking customer interactions, sales activities, marketing workflows, and internal operations. Our solutions increase visibility, improve efficiency and create more connected organisational processes.
7. AI Integration with Existing Platforms
We integrate your ERP, CRM, Microsoft 365, cloud, APIs and other business apps with AI automation. Our solutions are incorporated into your workflows without disrupting the day-to-day business activities.
8. AI Automation Support & Optimisation
We provide ongoing support to monitor, maintain and improve your AI Automation workflows and AI models. Our solutions enhance reliability and security, and ensure your automation continues to deliver business value in the long run.
20+
Years Industry
Experience
40+
In House Experts
5.0
Star Rating
100%
Australian Owned and
Operated
Case Studies
We love showcasing the work we’ve done for businesses that trust and rely on us. Check out our case studies below.
Why Businesses Choose Microknot
as Their AI Automation Agency
1. Automation Aligned to Business Goals
Every automation solution is based around measurable business objectives, operational difficulties and workflow benefits, not the implementation of AI just for the sake of technology.
2. Custom AI Solutions, Not Generic Tools
As an experienced AI automation company, we develop bespoke AI automation solutions including bespoke workflows, AI agents, system integrations and machine learning models, not just deploying off-the-shelf software.
3. Seamless Integration with Existing Systems
All software and automated processes are designed to plug and play with your existing ERP, CRM, cloud platforms, databases, APIs and other business systems.
4. Secure, Scalable Automation Architecture
Our AI-driven software and automation tools are built on secure cloud technologies, encrypted data transmission, role-based access control and scalable infrastructure.
5. Experienced AI & Software Development Team
Our AI automation consultants and developers have over 20 years of industry experience, delivering technically robust solutions to businesses around Australia.
6. Long-Term Optimisation and Support
We continuously track AI models, optimise workflows, apply upgrades and provide proactive technical assistance as business needs change, regularly assessing automation performance.
From Business Challenges
to AI-Driven Solutions
Discovery & Process Assessment
Existing workflows, business goals, automation opportunities, and pain points are reviewed and analysed, helping to define success metrics and project scope before implementation.
AI Opportunity Mapping
We assess your business processes to identify where automation can deliver the greatest impact. Our team recommends practical solutions that reduce manual work, save time, lower operating costs and help your business scale more effectively.
Solution Design & Workflow Planning
Solution architecture, automation logic, integrations, security requirements, exception handling, and deployment approaches are determined before development begins.
AI Development & Integration
AI automation solutions are developed using machine learning models, AI agents, APIs, cloud technologies, and business automation technologies, with seamless system integration.
Testing, Deployment & Training
Automations are fully tested before being deployed, followed by training and documentation to ensure proper production implementation and utilisation.
Continuous Optimisation & Support
Workflows are monitored and improved, AI models are retrained and analysed, and technical support is provided to ensure continued business value delivery from automations.
What our customers say
Shashi Singh
I wish I could give you more than 5 Star for the work you have delivered for me Microknot Team.
Your work is fantastic and the professionalism is top notch. Anyone looking to get their Software Development work…
Steven Jenke
I have been working with Microknot for the past year, and found the team to provide fantastic support.
in leading various projects from idealisation, scoping, design implementation to review. The team pride themselves on…
Dave Philips
We have enjoyed working with Jag, Shaun, and several of Microknot’s developers
over the past 18 months. The Microknot team has allowed us to accelerate the time to market for our platform, translating to money.
Our Team
The right team brings together the expertise needed to turn ideas into successful software. Our team combines technical knowledge and creative thinking, backed by 20+ years of industry experience. This combination helps us deliver practical, high-quality solutions and makes us a technical partner you can trust.
Jag
Kandasamy
Director of Software & Data
Priya
Songappan
Founder / Creative Director
Subanki
Chandrasekaran
Technical Business Analyst
Shaun
Cooper
Technical Project Manager
What AI Automation
Can Achieve for Your Business
Reduce Manual Work
Automation eliminates repetitive tasks so your employees can concentrate on more valuable tasks that result in company development. This saves you time and enhances productivity across your day-to-day operations.
Improve Operational Efficiency
AI-driven automation helps reduce delays, eliminates bottlenecks, and speeds up routine processes. This improves operational efficiency and enables your business to respond more quickly to changing demands.
Enhance Accuracy & Consistency
Automated workflows apply consistent rules to every operation, cutting out human error. This enhances data accuracy, ensures compliance and produces more trustworthy business outputs.
Scale Without Increasing Workload
Intelligent automation allows your business to manage growing workloads without a major increase in manual effort or headcount. This helps to ensure sustainable growth and keeps operating costs under control.
Our Technologies
We use enterprise grade technology to bring our projects into functional reality, staying
at the forefront of modern software development through innovation and understanding.
HTML
Javascript
Microsoft .Net
Csharp
CSS
Angular
Docker
Android
IOS
Azure
Power BI
Azure Data Lake
SQL Server
Figma
Not sure where to start? Fill out the form below and let’s build something amazing together.
Questions? We’re Here To Help
Want to learn more about how we work and how we’ll achieve your business objectives?
What is AI automation and how can it benefit my business?
AI automation is the integration of artificial intelligence and business automation technology to enhance and expedite business operations while lowering manual effort, errors, and inefficiency.
What types of business processes can be automated using AI?
AI automation can be utilised in various business processes, including customer support, document administration, CRM processes, reporting, finance, HR, approval processes, data entry, and other repetitive business processes.
Can AI automation integrate with our existing software systems?
Yes, AI automation can be integrated with cloud-based ERP, CRM, database, API and other business applications or software tools you already use for your business.
How long does it take to implement an AI automation solution?
The majority of AI automation projects require approximately 4 to 12 weeks to be completed, depending on the type and complexity of the processes involved.
How much do AI automation services cost?
The cost of AI automation services usually starts at around AUD $5000 for simple automation projects, while the most sophisticated applications of automated AI agents, system integration and deployment of numerous processes may cost anywhere from AUD $15000 to AUD $50000+. The final cost will be determined by the requirements of your business as well as the nature and scale of the project.
Is AI automation suitable for small and medium-sized businesses?
Yes, AI automation can be suitable for small and medium-sized businesses. It can help optimise daily operations, reduce human errors and enable digitisation of business processes without the need to make heavy investments in infrastructure.
