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Software Support & Maintenance

System Takeovers, System Maintenance, Cloud Migrations & More.

Working with the wrong software development company can cause major issues for businesses, wasting time & money. Microknot is different – Expert knowledge & experienced project managers drive our in-house team and position us as a trustworthy provider of quality software solutions. Based in Sydney, we’re here to help remove the ambiguity around software development.

Software Support & Maintenance
Only In-House Team
Only In-House
Partnership Focused
Microservices & Cloud Native
& Cloud Native
Full Ownership
Technical Consulting

Whether you’re looking to find a reliable software development agency, focused not just on quality code, but also business operations and processes efficiency, to manage your existing software, or if you want to hand over an in-development project – Microknot is here with intentions on long term partnership and ready to work alongside you to alleviate stress and deliver results.

Our team of developers are ready to analyse your existing software from a perspective of scalability, reliability, robustness, business use case & problem solving. We can pick up where another developer has left off, or work on an existing project as your new software & digital transformation partner.

  • Sydney Based, All In-House Team
  • Vast Technology Stack Skills for System Takeovers
  • Clear, Concise Communication & Transparency
  • Dedicated Business Analysts & Project Managers
  • Launch/Release Engineers
  • Quality Analysts & Software Testers
  • AGILE Development
  • Support & Maintenance
  • Cloud Hosting & Architecture

The Problem

Your have an existing or unfinished software project which has lost direction & has no clear pathway to completion; have had a bad experience with your current development agency and are looking for a more reliable partner; have an older system which needs maintenance and updates; current developer cannot complete on demand requests; you don’t have a User Acceptance Testing (UAT) environment for development of new features on your software.

The Solution

Work with an experienced developer who has completed many maintenance, enhancement and take over projects; Build a long term relationship with a trusted, Sydney based development agency who can support your current and future needs.

Benefits of Software Support & Maintenance with Microknot

Working with a development agency who is serious about quality outcomes and client satisfaction is essential to successful project delivery. Microknot can audit your existing software project and suggest the pathway to completion and launch, as well as make suggestions about enhancements and maintenance options for existing software. It’s important that software be looked after diligently, supporting users and establishing means to efficiency, improved processes and productivity for businesses.

If your project has derailed, trust the experience of Microknot to get it back on track and completed for launch.

  • Audit existing software and make valuable recommendations
  • Recommence stale development projects and work towards launch
  • Implement cloud hosting architecture for improved performance
  • Maintain existing software and ensure optimal operation
  • Consider the current position of your business from a software perspective
  • On-demand requests
  • Build a long term relationship with a trusted and knowledgeable partner

Our Approach

We approach system takeovers, unfinished project recommencement and software maintenance & enhancements from the standpoint of education, trust and intentions of long term partnership. We believe that our expertise is our biggest selling point and that our understanding of the valuable relationship between business and software establishes trust in our clients.

Let’s Chat

We want to make you feel comfortable, so we start by having a conversation with you regarding your current pain points and issues with digital systems and past developers. We discuss our methodology behind software development & project management as well as our initial thoughts and next steps.

System Access & Development Environments

We request access to your current systems and can work with previous developers for any technical requirements. Once we get access to your software, we build dev and UAT environments to support development and detach from other 3rd parties. At this point, we request any documentation from previous developers and begin reviewing code.

Workshopping & Backlog Planning

When we have access to your software and have had a review of the code, we sit down during a workshop (which spans a few hours) to discuss the backlog of tasks for the project and any recommendations we have. We write user stories to support our AGILE development methodology. We confirm our development backlog with you prior to commencing and then we begin.

User Interface and User Experience (UI/UX) Design

If required, we leverage the skills of our UI/UX designers to create mockups which are identical to the completed product (often with Figma or Adobe XD). This provides a visual framework for clients to understand what the final system will look like. We go back and forth over meetings to confirm any designs before we start front-end development.

A Dedication To Effective Project Management And Client Engagement
You will always know what the status of your project is. We will keep you involved throughout the whole process (backed by AGILE management) and provide regular updates and UAT environments for you to test the project in its current form, often on a fortnightly basis.

Let’s have a chat

Ready to work with a Sydney based, trust worthy development agency on your
existing or unfinished software project? Let’s chat over a coffee.

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Project Budget
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Don’t have a current system but want to understand how we can help facilitate
your digital transformation? Check out our services below.


Custom Software

Web App

Web App

mobile app development company sydney

Mobile App



Legacy System

Legacy System





Our Clients

We work with a variety of businesses from all different industries, fostering
long term relationships and instilling trust and reliability.

Case Studies

We love showcasing the work we’ve done for businesses that trust and rely on us.
Check out our case studies below.

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Geofenced visitor management & fully customizable workflow forms.

  • Vendor Onboading
  • 10,000 Active Users Per Day
  • Geofenced Auto Checkout


Health care insurance policy comparison portal, with commissions & admin management.

  • Broker Sign Up & Admin Approval Process
  • Commission Rates Assigned By An Admin
  • Commission Payout Requests
  • Buy Now, Pay Later Functionality
  • Credit System For Certain Policies
  • Api Calculation Of Policy Fee